Frequently Asked Questions

What do I do if I receive a “damaged shipment” or if there is a “shortage”?

Shortages – if an order arrives without all items shown on the packing list, a notation must be made on the delivery receipt and customer service (1-800-232-2635) advised immediately.

Noticeable damage – upon receipt, check cartons carefully. Note on delivery receipt any damage or abnormality. Delivery receipts signed complete, without any noted discrepancies, will be the responsibility of the consignee and not BOSS Cleaning Equipment. Notify customer service (1-800-232-2635) regarding any problems. BOSS Cleaning Equipment is not responsible for product that has been reshipped from the original destination.

Concealed damage – any hidden damage must be reported to customer service (1-800-232-2635) within 15 days of receipt of shipment. Do not return product until you have notified a customer service representative and have been advised of a Return Goods Authorization (RGA) number.

What is the BOSS Cleaning Equipment return policy?

A Return Goods Authorization (RGA) number must be obtained from customer service (1-800-232-2635). Products must be unused and in their original cartons (excluding BOSS Cleaning Equipment parts). No discontinued or obsolete items will be accepted. For safety reasons, no returns can be accepted on HEPA items. Customer pays return freight charges and 15% restocking fee, except when return is due to freight damage. BOSS Cleaning Equipment reserves the right to refuse any return not in compliance with the above.

I just received my order, but some of the parts are missing, how do I get replacements?

Call customer service at 1-800-232-2635.

How do I find a part for a BOSS Cleaning Equipment machine I have?

The majority of our products have literature [Link to Literature] available online. Look for a schematic or parts breakdown of the machine. Every BOSS Cleaning Equipment part is assigned a seven digit product code or "B" number. Once you identify the "B" number, enter it in the search bar on the website home page and you will be directed to a page with a detail description of the part and pricing.

How can I track my shipment?

Call Customer Service at 1-800-232-2635, a tracking number can be provided once your order has shipped.

How do I find out what the status of my order is?

Please call Customer Service at 1-800-232-2635.

All items that in are stock normally ship within 1-2 business days. To get specific questions regarding a certain item or delivery time, please call Customer Service at 1-800-232-2635.

What is BOSS Cleaning Equipment’s freight policy?

All orders are shipped FOB Tampa.

Is there a “minimum order” quantity?

Does BOSS Cleaning Equipment offer quantity discounts?

Please call Customer Service at 1-800-232-2635 if you would like to inquire about a discount on large volume order.

BOSS Cleaning Equipment Distributors receive discounted pricing and monthly product promotions.

What are BOSS Cleaning Equipment's shipping estimates and deadlines?

Shipping Information

Shipping Times:

BOSS Cleaning Equipment usually ships all products within 1 business day of order receipt unless otherwise noted on the product page. If an order is received prior to 1:00PM Eastern Time, it will likely ship the same day.

Products that will require extended delivery time include:

Any common carrier freight item (products exceeding 125 lbs)
Special order or non-stocked items

Delivery Times: ALL Explanations assume order prior to 11:00AM Est. (Mon –Fri) and the item is in stock.

Standard Ground: 1-4 Days delivery from time of order
Express Saver: 3 Business Days from Order before 5:00PM (ex. Order Mon.- rec. Thurs.)
2nd Day: Two business Days before 5:00PM (ex. Order Mon. - rec. Wed.)
Standard Overnight: Next business day before 4:00PM
Priority Overnight: Next business Day before 11:00AM
First Overnight: Next Business Day before 9:00AM

Pullman-Holt is not responsible for delivery times by 3rd Party Vendors (i.e. UPS or Fed- Ex)

Delivery Locations:

Pullman-Holt will deliver products to all 50 States and Canada. If you would like products outside of the United States, Pullman-Holt will deliver to any freight forwarder in the Continental U.S.

*Free Shipping promotions apply only to the US 48 contiguous

What size Pad Driver do I order for my floor machine?

The key to ordering a pad driver is the block diameter relative to the machine size. A pad driver is specified at 1" smaller than the machine. To measure your machine, tip the machine back, expose the bottom of the chassis and measure the inside diameter. Remember, most floor machines are listed by their cleaning path, and not the physical dimensions of the pad driver, chassis or deck.

When ordering a pad driver from BOSS Cleaning Equipment, order the same size pad driver as your machine. We have already sized the block of the pad driver correctly to account for the 1" difference so it fits entirely within the chassis. If you do not know the size of your BOSS Cleaning Equipment floor machine, measure the inside diameter of the chassis as explained above and add 2". This is the size pad driver you want to order. You can order floor pads that are 1" to 2" larger than the pad driver and they will still work effectively with your floor machine.

What is your Warranty?

BOSS equipment is warranted against defects in workmanship or materials for a period of one (1) year from date of purchase. In addition, the motor and/or gearbox on floor machines and burnishers are warranted for three (3) years.

Items excluded from warranty coverage, unless found and reported defective immediately upon removal from the original cartons and before being used by the original purchaser, include: power cords, floor brushes, vacuums and solution hoses, screen strainers, squeegee blades, belts, motor brushes and filter.